Refund policy

BedJoy Return and Exchange Policy

1) Pillows

Return Policy

  • Timeframe: Pillows can be returned within 3 days from the delivery date.
  • Condition: The pillow must be returned in its original packaging, including the bag and box, unused and clean.
  • Request window: The return request must be submitted within 3 business days from the date the pillow is received from the courier.
  • In the event of an exchange or return of pillows or medical accessories, shipping, sterilization, fabric replacement, and packaging costs of EGP 340 will be deducted.
  • In the case of returning or exchanging long medical pillows, a deduction from EGP 340 to EGP 580 will be applied depending on the pillow length.

Exchange Policy

  • Timeframe: Pillows can be exchanged within 14 days from the delivery date.
  • Condition: The pillow must be returned in its original packaging, including the bag and box, unused and clean.
  • Request window: The exchange request must be submitted within 7 business days from the date of receipt from the courier.

2) Mattresses

Return Policy

  • Timeframe: Mattresses can be returned within 7 days from the delivery date.
  • Mattresses can be exchanged within 14 days from the delivery date.
  • Condition and deductions:
    • If the bag is opened: EGP 2,800 will be deducted.
    • If the bag is not opened: EGP 1,200 will be deducted.
    • The mattress must be clean and free of stains or damage.

Before Receipt (Order Confirmed but Not Received)

  • If the order is confirmed and then refused or not received, a shipping cost of EGP 900 will be applied or deducted.

3) Toppers

Return Policy

  • Timeframe: Toppers can be returned within 3 days from the delivery date.
  • Condition: The topper must be returned in its original packaging, unused and clean.
  • Request window: The return request must be submitted within 3 business days from the date of receipt from the courier.

Exchange Policy

  • Timeframe: Toppers can be exchanged within 14 days from the delivery date.
  • Condition: The topper must be in its original packaging, unused and clean.
  • Request window: The exchange request must be submitted within 7 business days from the date of receipt from the courier.

General Condition

  • All items must be free of stains, odors, and damage.
  • Any item with stains or damage will not be accepted for return or exchange.