Refund policy

1. Pillows

Return Policy

Timeframe: Return within 3 days from the delivery date.
Condition: Item must be in original packaging, including bag and box, unused and clean.
Request Window: Submit the return request within 14 business days from the date the courier handed over the item.
In the event of an exchange or return of pillows or medical accessories, the shipping, sterilization, fabric change, and packaging costs of EGP 340 will be deducted.
In case of return or exchange of long medical pillows, a deduction of EGP 340 to EGP 580 will be applied depending on the pillow length.

Exchange Policy

Timeframe: Exchange within 14 days from the delivery date.
Condition: Item must be in original packaging, including bag and box, unused and clean.
Request Window: Submit the exchange request within 14 business days from the date the courier handed over the item.

Return Policy

Timeframe: Return within 7 days from the delivery date.
Exchange: Exchange within 14 days from the delivery date.
Condition & Deductions:
- If the protective bag is opened: EGP 2,800 will be deducted.
- If the protective bag is unopened: EGP 1,200 will be deducted.
- Mattress must be clean and free of stains or damage.

Before Receipt (Order Confirmed but Not Received)

If the order is confirmed but the customer refuses or fails to receive it, a shipping charge of EGP 900 will be applied or deducted.

Return Policy

Timeframe: Return within 3 days from the delivery date.
Condition: Item must be returned in original packaging, unused and clean.
Request Window: Submit the return request within 14 business days from the date the courier handed over the item.

Exchange Policy

Timeframe: Exchange within 14 days from the delivery date.
Condition: Item must be in original packaging, unused and clean.
Request Window: Submit the exchange request within 14 business days from the date the courier handed over the item.