Bed Joy Return & Exchange Policies

1) Pillows

Return Policy

• Timeframe: Return within 3 days from the delivery date.
• Condition: Item must be in original packaging (bag and box), unused and clean.
• Request Window: Submit the return request within 14 business days from the date the courier handed over the item.

Exchange Policy

• Timeframe: Exchange within 14 days from the delivery date.
• Condition: Item must be in original packaging (bag and box), unused and clean.
• Request Window: Submit the exchange request within 14 business days from the date the courier handed over the item.

2) Mattresses

Return Policy

• Timeframe: Return within 30 days from the delivery date.
• Condition & Deductions:
  • If the protective bag is opened: EGP 1,500 will be deducted.
  • If the protective bag is unopened: EGP 900 will be deducted.
  • Mattress must be clean and free of stains or damage.

Before Receipt (Order Confirmed but Not Received)

• If the order is confirmed but the customer refuses/fails to receive it, a shipping charge of EGP 500 will be applied/deducted.

3) Toppers

Return Policy

• Timeframe: Return within 3 days from the delivery date.
• Condition: Item must be returned in original packaging, unused and clean.
• Request Window: Submit the return request within 14 business days from the date the courier handed over the item.

Exchange Policy

• Timeframe: Exchange within 14 days from the delivery date.
• Condition: Item must be in original packaging, unused and clean.
• Request Window: Submit the exchange request within 14 business days from the date the courier handed over the item.

General Condition

• All items must be free of stains, odors, and damage.
• Any item with stains or damage will not be accepted for return or exchange.